FAQ
FREQUENTLY ASKED.
Common questions from researchers ordering from LONE STAR.
Who can order from LONE STAR?
Our catalog is restricted to qualified researchers and laboratories purchasing for in-vitro research use only. Every order requires an account and an attestation that products will not be used for human or veterinary consumption.
Is there a Certificate of Analysis for every lot?
Yes. Every lot we sell is independently tested and its Certificate of Analysis is published in our public COA archive before it ships — searchable by lot number, compound, or release date.
How is my order shipped?
Orders ship domestically and discreetly, typically within 24 hours of payment confirmation. You'll receive tracking information by email once your label is generated.
What's your refund policy?
See our No-Refund Policy for the full terms — in short, due to the nature of research compounds, all sales are final once an order ships.
How do I reconstitute a compound for lab use?
Use our reconstitution calculators under Tools to work out concentration from vial amount and diluent volume. This is a lab-math reference only, not dosing guidance.